All Products | In-Stock - Product is ready to ship within 1-3 business days.
All Products | Out-Of-Stock - Most products have a lead time of 7-10 business days; this may vary depending on part and manufacturer. For more specific shipping information please contact us.
Wiggins | Out-Of-Stock - Wiggins has a standard lead time of 4-6 weeks for product; this is due to their "build per order" policy to ensure product quality and reliability.

---SHIPPING CUT-OFF TIMES---

USPS (United States Postal Services) - Order has to be placed by 11:00 a.m. CST for it to ship same day
UPS (United Parcel Services) - Order has to be placed by 2:00 p.m. CST for it to ship same day
(Please contact us before ordering if a "UPS Red - Next Day Air" order is needed after 2:00 p.m. CST

---OPERATING DAYS---

We operate M-F; any orders placed Friday afternoon will be processed on Monday.

---HOLIDAY SCHEDULE: ILCO CLOSED---

Memorial Day
Independence Day
Labor Day
Thanksgiving
Day after Thanksgiving
Christmas Eve
Christmas Day
New Years Day

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. A 15% restocking fee will be applied.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ecorders@indlube.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ecorders@indlube.com and send your item to: Industrial Lubricant Company PO Box 70 Grand Rapids Minnesota US 55744.

Shipping
To return your product, you should mail your product to: Industrial Lubricant Company PO Box 70 Grand Rapids Minnesota US 55744

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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