We will accept customer returns that meet the following criteria:
Item(s) was purchased in last 30 days
Item(s) show no signs of use
Item(s) in the condition in which it was received
To Complete Your Return We Require:
Require Proof of Purchase (Receipt)
Written Reason for Return
All returns must be sent via UPS - If wanting to use Parcel Post (USPS) you must have prior authorization from our E-Commerce Department. Customers are responsible for shipping charges required for all returns. We cannot be responsible for items which are lost in shipment when being returned. Ilco will credit/refund said shipping charges if the return is the result of our error.
Please contact our E-Commerce department at firstname.lastname@example.org prior to any return(s).
In the case that there is damaged goods upon arrival, we will be needing picture confirmation. Please take an image and contact our E-Commerce department at email@example.com with image & order information. From here ILCO will work with you to meet your immediate needs and start a claims process with shipping company.