We will accept customer returns that meet the following criteria:

Item(s) was purchased in last 30 days
Item(s) show no signs of use
Item(s) in the condition in which it was received

To Complete Your Return We Require:

Require Proof of Purchase (Receipt)
Written Reason for Return

All returns must be sent via UPS - If wanting to use Parcel Post (USPS) you must have prior authorization from our E-Commerce Department.  Customers are responsible for shipping charges required for all returns.  We cannot be responsible for items which are lost in shipment when being returned.  Ilco will credit/refund said shipping charges if the return is the result of our error.

Please contact our E-Commerce department at ecorders@indlbue.com prior to any return(s). 

Damaged Goods

In the case that there is damaged goods upon arrival, we will be needing picture confirmation.  Please take an image and contact our E-Commerce department at ecorders@indlube.com with image & order information.  From here ILCO will work with you to meet your immediate needs and start a claims process with shipping company.